For clients in diary-based markets: RRC has retired our MarketPC software and replaced it with Nielsen’s online Tapscan Web service, available when you log-in to the Nielsen Answers website. Above is a link to a zip file with four PDFs to guide you through Nielsen’s online Tapscan Web service:

Tapscan Web Browser Setting Guide: For Google Chrome, Internet Explorer and Mozilla Firefox.
Tapscan Web Summary Data Research Guide: How to use Research reports.
Tapscan Web Summary Data Scheduler Guide: How to use Scheduler reports.
Tapscan Web Resources: Who to contact for training and website issues.